Complaints Procedure

The Bayer Shop website is administered on behalf of Bayer by Rowlands Pharmacy.

At Rowlands Pharmacy, customer satisfaction is of paramount importance to us. To aid with any difficulties our telephone number is 01928 750668 and our customer care email address is customercare@rowlandspharmacy.co.uk

Our Superintendent Pharmacist is Ian Cowan.

If, for any reason, you are dissatisfied with our service and this cannot be resolved via customer care, you can contact Ms Rosie Taylor, our Complaints Manager & Professional Standards Pharmacist at Head Office. This matter will then be fully investigated and you will receive a detailed response to your complaint. Her email address is: rtaylor@rowlandspharmacy.co.uk.

Alternatively, please write to:

Ms Rosie Taylor
Complaints Manager
Superintendent's Office
Rowlands Pharmacy
Whitehouse Industrial Estate
Rivington Road
Preston Brook
Runcorn
WA7 3DJ

Tel 01928 754150

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