Returns Policy

Bayer is committed to providing quality products that meet your needs. We understand that there may be occasions when the items may not have been delivered correctly or that you no longer require the product. If this is the case then you can return any unwanted items free of charge within 28 days for a refund or replacement as long as they are unused and are returned with the original packaging.

In the event of a refund, please note the refund will be made by the same method used to pay for the order. Credit card companies will only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.

Your statutory rights are not affected

How to return an Item

To return an item please use the returns note included with your order. Please fill in the form and attach the freepost label to the packaging. You can post the return, free of charge, at your local post office.

Please note all returns are evaluated before being processed.

If for any reason you need assistance with your queries, please e-mail our Customer Services Team at customercare@pharmacy2u.co.uk or call 0845 8039033. If you are calling from outside the UK please telephone: +44 113 265 0222